The TAVS USA Sales Verification Program is a free, 12-week virtual training program designed for veterans, former first responders, and their families. The curriculum develops the skills and confidence required to secure entry-level sales roles in the technology and communications industries.

Delivered fully online, the program provides flexibility for career transitions from the military, first responder roles, and the family members of either, into the private sector. Sessions are hosted live, recorded for on-demand access, and structured to emphasize practical, real-world applications.

All instructors and guest speakers are accomplished professionals employed in their respective fields. They have successfully led teams, hired and developed talent, trained others, and demonstrated firsthand what it takes to succeed in sales, technology, and leadership.

Graduates who complete all program requirements earn the TAVS USA Sales Verification Certification, validating both knowledge mastery and hands-on performance.

Learning Objectives

By the end of the program, participants will be able to:

1. Demonstrate knowledge of internet and voice communication services for business customers.

2. Apply core sales skills: prospecting, presenting, objection handling, and closing.

3. Leverage AI tools, social media, and personal branding, while demonstrating video presentation proficiency.

4. Present themselves confidently to employers through professional resumes, interview skills, and market development planning.

5. Exhibit persistence and discipline through documented outbound sales performance.

6. Build and engage a professional network to expand career opportunities.

Curriculum Outline

Open Orientation – 09.17.25 – 10.17.25

Description: The Orientation provides an overview of the program structure, participant expectations, and the benefits of completing the Sales Verification Certification program. Guest speakers share insights into the advantages of the program and the career opportunities available in professional sales.

Requirements: Complete registration forms, configure Google Voice & Email, and submit introductory sales draft video.

Sales Rep Round Table – 10.21.25

Description: The Sales Rep Round Table is a front row seat for a discussion between experienced sales professionals focused on career pathways and proven success strategies. Participants will hear firsthand how these professionals began their sales careers, the challenges they avoided, and the practices that helped them succeed. This session offers practical insights and candid advice to help participants chart their own path in sales.

Requirements: Register with your assigned Team Leader and schedule an introduction meeting.

Building Your Brand – 10.23.25

Description: The Build Your Brand session will guide participants through the essentials of creating a professional social media presence, from setting up a polished profile to crafting engaging posts. Attendees will learn strategies to expand their network, strengthen their visibility, and position themselves as credible professionals. The session also highlights how to grow influence within the workplace by aligning personal branding with career goals.

Requirements: Update LinkedIn profile and post program participation announcement.

Leadership Panel – 10.28.25

Description: The Leadership Panel session offers participants a unique opportunity to witness a dynamic Q&A with experienced leaders who oversee hiring and talent development. Panelists will share insights on avoiding common career pitfalls while providing practical guidance on navigating the most direct paths to growth and advancement. This interactive discussion will provide attendees with actionable advice to accelerate their career success.

Requirements: Publish a LinkedIn post reflecting session insights.

Effective Interviewing – 10.30.25

Description: The Effective Interviewing session teaches proven techniques from an industry veteran who has helped thousands secure their ideal roles. Participants will gain practical strategies to confidently navigate interviews and showcase their strengths. After the session, participants will have access to an AI interviewer to practice, refine, and perfect their personal presentation.

Requirements: Complete at least 60 minutes of AI interview practice.

Internet 101: Foundations – 11.04.25

Description: The Internet 101 session introduces participants to the foundations of the internet, including its origins, how it functions, and the major types of services and providers. The session also covers the OSI model, giving participants a clear framework for understanding how data travels across networks. By the end, learners will have a solid baseline for engaging with more advanced connectivity and telecommunications topics.

Requirements: Pass competency test with a minimum score of 80%.

Internet 102: Advanced – 11.06.25

Description: The Internet 102 session builds on the foundational knowledge from Internet 101 by examining today’s internet with a focus on modern network management and security practices. Participants will explore how networks are monitored, optimized, and protected against evolving threats. By the end, learners will understand the key challenges and solutions that keep today’s internet reliable, efficient, and secure.

Requirements: Pass competency test with a minimum score of 80%.

Voice for Business – 11.11.25

Description: The Voice for Business session introduces participants to the evolution of business voice services, from traditional telephone lines to trunk services such as PRI and SIP, through VoIP, and into today’s UCaaS solutions. The session explores the different types of services available, how they function, and why businesses are adopting modern unified communications platforms. By the end, learners will have a clear understanding of how voice technology has advanced and its role in meeting current business communication needs.

Requirements: Pass competency test with a minimum score of 80% and publish LinkedIn post announcing module completion.

Sales Survival Skills – 11.13.25

Description: The Sales Survival Skills session introduces participants to the mindset and techniques new sales representatives can use to better understand the buyer’s perspective. By learning how to position themselves as guides in the decision-making process, participants will gain practical tools to help buyers move confidently toward a purchase. This session lays the foundation for immediate success while providing a framework to build upon throughout a sales career.

Requirements: Submit five documented role-play exercises for review by your Team Leader.

Sales Verification Qualification – 11.14.25 – 12.23.25

Description: The Sales Verification Qualification portion of the program requires participants to complete a minimum of 10 hours of lead generation activities, producing real opportunities. Participants will have the ability to join their assigned Team Leader on the resulting sales calls, gaining firsthand experience in the sales process. This phase provides documented proof of persistence and performance, reducing the uncertainty that often surrounds the hiring process for potential employers.  This, above all other aspects of the program, will make the participant stand out in the job market.

Requirements: Complete 10 hours of outbound calls, submit two sales forecasts, attend two one-on-one reviews, and publish LinkedIn post upon completion.

AI Enablement in Sales – 11.18.25

Description: The AI Enablement session introduces participants to the transformative opportunities AI brings to the IT and telecom industry and its impact on the future of work. Attendees will learn best practices for quickly engaging and leveraging AI tools to sharpen their focus, streamline efforts, and boost overall success. This session equips participants with practical skills to stay ahead in a rapidly evolving field.

Requirements: Pass competency test with a minimum score of 80%.

Present With Purpose – 12.02.25

Description: The Present with Purpose session provides practical instruction on how to confidently deliver persuasive video presentations, a critical skill in today’s virtual business environment. While the focus is on video, many of the techniques also translate seamlessly to in-person presentations. To conclude, participants will apply what they’ve learned by creating a value proposition sales presentation that demonstrates their ability to use these techniques effectively.

Requirements: Submit presentation video and publish LinkedIn post.

The Write Resume – 12.09.25

Description: The Write Resume session helps participants understand what information a resume must communicate, what is unnecessary, and what may even be counterproductive. By viewing the resume from the perspective of the reviewer, participants will learn what hiring managers want and need to see. The session focuses on how to clearly and effectively convey that information to stand out as a strong candidate.

Requirements: Submit professional resume per program guidelines.

Entrepreneurship & The Indirect Channel – 12.16.25

Description: The Entrepreneurship & The Indirect Channel session provides a clear understanding of how the indirect channel operates, the role of sales agents, and the self-employment opportunities it creates. Participants will gain insights from seasoned channel professionals and learn practical pathways to success in this space. The session culminates with a Q&A featuring a senior channel leader to share their perspective on the industry, the opportunities, and the challenges.

Requirements: Submit market development plan using template provided.

Graduation & Certification Ceremony – 01.07.26

Description: The TAVS USA Graduation will celebrate and acknowledge all program graduates, highlighting top performers with special awards. Guest speakers will join to share insights on the opportunities and benefits available to participants, followed by an inspiring commencement address from an industry leader. The ceremony will conclude with an exclusive preview of exciting initiatives and growth planned for TAVS USA in 2026.

Requirements: Publish LinkedIn certification announcement.